Shipping Across Canada! 🚚💨

Frequently Asked Questions

Do you ship outside Canada?

We currently only ship to provinces within Canada. For inquiries about international shipping, please call our store.

What payment methods do you accept?

In store: we accept Visa, Master Card, American Express, Cash & Interact.

Online: we accept Visa, Master Card, American Express & PayPal.

Why is my card declined?

There are several reasons why a credit card may be declined, which include:

  • You entered a wrong number.
  • You entered the wrong date or security code (CVV).
  • The name and address do not match the address the Bank has on file for you.
  • Your Bank has refused it for security reasons.
  • There are not enough funds to cover the payment.

Please contact your Credit Card Provider or Bank, and they will tell you how to resolve the situation on their end.

How do I know you have received my order?

We send an email confirmation for every order once it’s received, usually within the hour. If you do not receive this email, please check your spam/bulk folder and if you still can’t find it, please contact us.

I placed an order online, but I was contacted and informed an item is out of stock, why?

Our physical store is very busy, and merchandise is being sold constantly. There is sometimes a delay before a sold item is removed from our online store. Rest assured, that we only charge your credit card after your items have been picked, packed and approved for delivery. If for whatever reason you are not shipped an item, you will never be charged for it.

How does payment work?

The $ amount of the order will only be reserved on your credit card until your order is picked and packed, then your credit card will be charged.
We do this to ensure any out of stock items are not charged to you.
You will receive an email invoice when your credit card is charged.

Do you ship to apartment buildings or PO Boxes?

 No, we do not ship to apartment buildings or PO Boxes because all our deliveries require a signature. Note: alternate arrangements can be made for pick up at a Canada Post location. Please contact us for more information.

How do I track my order?

Once your order has been shipped, you will receive an email with your tracking number. Please contact us if you do not receive your tracking number.

Why does the cost change for the same item in different sizes?

Some of our brands charge based on fabrication (amount of fabric used, etc).

We find that European brands have more price breaks than North American brands.

For example, size 2 years is usually less expensive than size 16.

Can I modify or cancel my order once it’s been placed?

We strive to ship out orders as quickly as possible. If you have any modifications to make to your order, please contact us as soon as possible and we will do our best to accommodate you.

If the goods have been sent out, we will be unable to make changes. In this situation:

  • If you wish to add to the order, please place a separate order.
  • If you wish to cancel the order, (if the items are returnable) you will have to wait until you receive the order and then return it for a credit.

Can I leave items in my shopping bag and are they reserved?

Yes, you can leave items in your cart, but they are not reserved. Until you check out, the products you added to your cart are visible to all customers and available for purchase by anyone.

Can I order by phone?

Yes. You can call us at 905-851-6041 and we will gladly place an order for you over the phone for home delivery or in-store pick up.

If I order an item online, can I return it in-store?

Yes, our system is seamless, and you may return either online or in-store.

If I buy an item in-store, can I return by mail?

Yes, our system is seamless, and you may return either online or in-store.

Can I buy online, and pick up in-store?

Yes, you may reserve online and pick up in-store.
Your order must be paid in-store when picking up.

Reserved items will be held for 24 hours unless other arrangements are made.

Our boutique address is:
Zero 20 Kids
7700 Pine Valley Dr (at Highway 7)
Woodbridge, ON L4L 2X4

Can items bought on sale be returned?

Items that are marked final sale cannot be returned.
Check the product detail page to see if an item can be returned.

The item I bought is now on sale, do you price match?

We do not price match.

Do you do customizations and alterations?

Yes, we do customizations and alterations. We can add trims, belts, make changes and ensure a perfect fit. Fittings are best done in store, but if needed before shipping out, you may speak directly to an in-house seamstress and discuss your options and costs. Please note: once an item has been changed, it is no longer eligible for return under any circumstances.

What is the Wish List?

The Wish List is a place where you can add your favourite items for your future reference or share with others similar to a gift registry. Look for the little heart on the product detail page.

Can I create a gift registry?

Yes, it’s easy to create a registry with us, whether it’s for a baby shower or child’s birthday or Christmas. Just add all the items you would like to have to your wish list. Once you are done, you can view it, and then share it by sending it to your family and friends via email straight from our website.

Are all your products authentic?

Yes, we are an authorized retailer of all the designer clothing, shoes and accessories brands that we sell. All our products are sourced directly from the designer brands and every item is authentic.

Copyright © 2023 Zero 20 Kids. All rights reserved.